Guides · Freebies · Object versus erase
Why is unsubscribe not deletion after baby free samples?
What does unsubscribe actually do after a sample claim?
The footer link is a channel opt-out. The ICO’s PECR pages treat it like an objection to direct marketing on that channel: the sender must stop those emails or texts. It is not a request to wipe the claim file.
A preference-centre switch that says “third parties” is the same family of action: stop future partner mail from that club. Copies already sitting with a nappy or formula brand are not recalled by that click. Those brands need their own objection.
Emma’s Diary’s public data FAQ is unusually plain: if you cancel membership, “your details will be suppressed from our systems”. That is the ICO’s suppression model written in club English.
What does the ICO say a suppression list is?
The ICO’s public object page and its “respect people’s preferences” guidance say that a successful marketing objection does not automatically mean all personal information is erased. Organisations keep a list of people who must not be marketed to, so a later bought-in list does not put the same email back in the send queue.
Swipe sideways for the full table
| What you asked for | What must stop | What may still be held |
|---|---|---|
| Unsubscribe / channel opt-out | Marketing on that channel (email, text or calls) | The claim file, due date, baby fields, and a do-not-contact marker |
| Right to object to direct marketing | All direct marketing from that organisation; they cannot refuse | A suppression list with the minimum details needed to honour the objection |
| Withdraw consent | Whatever that consent covered, as easily as it was given | Other uses that rest on a different lawful basis, if they have one |
| Right to erasure | The personal data you asked to delete, unless an exemption applies | Only what the law lets them keep (for example a short suppression record or a legal-claim file) |
ICO to organisations: do not simply delete an opted-out address if that would let the same details re-enter a marketing list. If someone asks you to delete their details, explain that you need to keep them on a do-not-contact list to honour the opt-out.
How do I ask for erasure as well as an opt-out?
Say both things, in writing, to the privacy address on the notice. The ICO says organisations should not automatically treat every unsubscribe as an erasure request — so you have to use the word erase or delete.
- Stop the inbox first Use the footer unsubscribe and the club preference centre so new mail stops while you write.
- Send a separate erasure email Subject line: “Right to erasure — baby sample claim”. Name the adult and baby fields. Say you want the sample-claim record deleted, not only suppressed. The deletion how-to has brand form links.
- Ask what remains Ask them to confirm in the one-month reply which fields were erased and whether a suppression record remains, and for how long they say they need it. Do not accept a brand-invented period from a blog; take the controller’s written answer.
- Repeat for each partner A club suppression list does not bind a formula brand that already received the date of birth. Write to each controller the SAR named.
Will the baby's record stay on file after I unsubscribe?
Often yes, until someone asks for erasure. A suppression list still holds enough to recognise the household — typically an email or phone number. A sample-claim database may still hold the child’s date of birth because nobody asked to delete it. That date remains the child’s personal data.
The ICO’s children’s guidance says a person with parental responsibility can usually exercise the child’s rights while the baby lacks capacity. Erasure is the request that targets those baby fields. Unsubscribe is not.
In shortUnsubscribe silences marketing and usually leaves a suppression list. ICO erasure is the separate right if you want the sample-claim — including the baby’s date of birth — deleted. Say both, in writing, to every controller that has a copy.
Questions parents ask
- If I object to marketing, do they have to delete everything?
- The ICO says no. They must stop marketing. They may keep a suppression list so they do not write again. Erasure is the extra request if you want the claim file removed.
- Can I demand they delete the suppression list too?
- The ICO tells organisations there is no automatic right to have suppression-list details deleted, because that list is how they honour the opt-out. You can still ask; they should explain what they keep and why.
- Does withdrawing consent wipe the baby’s date of birth?
- Withdrawing consent stops uses that rested on that consent. The ICO still allows other bases, and a short suppression record, where they apply. If the date of birth is what you want gone, say “erase” and name the child’s fields.
- Is this the same as a general baby-club opt-out guide?
- No. This page is only the aftermath of a sample claim: why the unsubscribe link did not delete the record, and how ICO object and erase differ.
Sources
Official pages first. If this page and the official page disagree, the official page wins.
- ICO — Your right to get your data deleted — checked 10 September 2026
- ICO — The right to object to the use of your information — checked 10 September 2026
- ICO — Respect people's preferences (direct marketing) — checked 10 September 2026
- ICO — Using marketing lists (PECR) — checked 10 September 2026
- Emma’s Diary — Data FAQs — checked 10 September 2026
This is information, not a guarantee of any payment, and not medical, legal or product-safety advice for your home. Prices and rules change; figures carry the date they were checked. Recall status comes from official records only — a product we cannot find is not a safety all-clear. Tell us if we got a fact wrong.